Privacy policy
We at Arcadium Limited ("Arcadium", “we”, “our” or “us”)
respect your privacy and are strongly committed to
keeping secure any information we obtain from you or
about you.
This Privacy Policy describes our practices with respect
to Personal Information we collect from or about you
when you use our website, applications, and services
(collectively, “Services”). We use your data to provide
and improve the Services. By using the Services, you
agree to the collection and use of information in
accordance with this policy. We collect several
different types of information for various purposes to
provide and improve our Services to you.
Types of data collected
While using our Service, we may collect certain
personally identifiable information that can be used to
contact, identify you or offer our Services ("Personal
Data"). Personally identifiable information may include,
but is not limited to:
- Email address
- First name and last name
- Phone number
- Payment (bank) details
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Address, ZIP/Post code, country
- Cookies and usage data
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User classification data (eg: job, industry, use
case, company)
When you visit, use, or interact with the Services, we
also receive the following information about your visit,
use, or interactions ("Usage Information”). Personally
identifiable information may include, but is not limited
to:
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Log Data: Information that your browser or device
automatically sends when you use our Services. Log
data includes your Internet Protocol address,
browser type and settings, the date and time of your
request, and how you interact with our Services.
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Usage Data: We may automatically collect information
about your use of the Services, such as the types of
content that you view or engage with, the features
you use and the actions you take, as well as your
time zone, country, the dates and times of access,
user agent and version, type of computer or mobile
device, and your computer connection.
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Device Information: Includes name of the device,
operating system, device identifiers, and browser
you are using. Information collected may depend on
the type of device you use and its settings.
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Cookies: We use cookies to operate and administer
our Services, and improve your experience. A
“cookie” is a piece of information sent to your
browser by a website you visit. You can set your
browser to accept all cookies, to reject all
cookies, or to notify you whenever a cookie is
offered so that you can decide each time whether to
accept it. However, refusing a cookie may in some
cases preclude you from using, or negatively affect
the display or function of, a website or certain
areas or features of a website.
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Analytics: We may use a variety of online analytics
products that use cookies to help us analyze how
users use our Services and enhance your experience
when you use the Services.
How the data is used
We may use Personal Information for the following
purposes:
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To provide, administer, maintain and/or analyze the
Services;
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To improve our Services and conduct research;
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To communicate with you; including to send you
information about our Services and events;
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To develop new programs and services;
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To prevent fraud, criminal activity, or misuses of
our Services, and to protect the security of our IT
systems, architecture, and networks;
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To carry out business transfers; and
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To comply with legal obligations and legal process
and to protect our rights, privacy, safety, or
property, and/or that of our affiliates, you, or
other third parties.
We may aggregate or de-identify Personal Information so
that it may no longer be used to identify you and use
such information to analyze the effectiveness of our
Services, to improve and add features to our Services,
to conduct research and for other similar purposes. In
addition, from time to time, we may analyze the general
behavior and characteristics of users of our Services
and share aggregated information like general user
statistics with third parties, publish such aggregated
information or make such aggregated information
generally available. We may collect aggregated
information through the Services, through cookies, and
through other means described in this Privacy Policy. We
will maintain and use de-identified information in
anonymous or de-identified form and we will not attempt
to reidentify the information, unless required by law.
Disclosure of personal information
In certain circumstances we may provide your Personal
Information to third parties without further notice to
you, unless required by the law:
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Vendors and Service Providers: To assist us in
meeting business operations needs and to perform
certain services and functions, we may provide
Personal Information to vendors and service
providers, including providers of hosting services,
customer service vendors, cloud services, email
communication software, web analytics services, and
other information technology providers, among
others. Pursuant to our instructions, these parties
will access, process, or store Personal Information
only in the course of performing their duties to us.
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Business Transfers: If we are involved in strategic
transactions, reorganization, bankruptcy,
receivership, or transition of service to another
provider (collectively, a “Transaction”), your
Personal Information and other information may be
disclosed in the diligence process with
counterparties and others assisting with the
Transaction and transferred to a successor or
affiliate as part of that Transaction along with
other assets.
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Legal Requirements: We may share your Personal
Information, including information about your
interaction with our Services, with government
authorities, industry peers, or other third parties
(i) if required to do so by law or in the good faith
belief that such action is necessary to comply with
a legal obligation, (ii) to protect and defend our
rights or property, (iii) if we determine, in our
sole discretion, that there is a violation of our
terms, policies, or the law; (iv) to detect or
prevent fraud or other illegal activity; (v) to
protect the safety, security, and integrity of our
products, employees, or users, or the public, or
(vi) to protect against legal liability.
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Affiliates: We may disclose Personal Information to
our affiliates, meaning an entity that controls, is
controlled by, or is under common control with
Arcadium. Our affiliates may use the Personal
Information we share in a manner consistent with
this Privacy Policy.
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Business Account Administrators: When you join a
Arcadium Enterprise or business account, the
administrators of that account may access and
control your Arcadium account. In addition, if you
create an account using an email address belonging
to your employer or another organization, we may
share the fact that you have an Arcadiu account and
certain account information, such as your email
address, with your employer or organization to, for
example, enable you to be added to their business
account.
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Other Users and Third Parties You Share Information
With: Certain features allow you to display or share
information with other users or third parties. For
example, you may share your 3D models with other
users via shared links. Be sure you trust any user
or third party with whom you share information.
Your rights
Depending on location, individuals may have certain
statutory rights in relation to their Personal
Information. For example, you may have the right to:
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Access your Personal Information and information
relating to how it is processed.
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Delete your Personal Information from our records.
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Rectify or update your Personal Information.
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Transfer your Personal Information to a third party
(right to data portability).
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Restrict how we process your Personal Information.
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Withdraw your consent—where we rely on consent as
the legal basis for processing at any time.
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Object to how we process your Personal Information.
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Lodge a complaint with your local data protection
authority.
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To exercise your rights, please submit your request
to privacy@arcadium3d.com.
Children
Our Service is not directed to children under the age of
13. Arcadium does not knowingly collect Personal
Information from children under the age of 13. If you
have reason to believe that a child under the age of 13
has provided Personal Information to us through the
Service, please email us at privacy@arcadium3d.com. We
will investigate any notification and if appropriate,
delete the Personal Information from our systems. If you
are 13 or older, but under 18, you must have permission
from your parent or guardian to use our Services.
Links to other websites
The Service may contain links to other websites not
operated or controlled by Arcadium, including social
media services (“Third Party Sites”). The information
that you share with Third Party Sites will be governed
by the specific privacy policies and terms of service of
the Third Party Sites and not by this Privacy Policy. By
providing these links we do not imply that we endorse or
have reviewed these sites. Please contact the Third
Party Sites directly for information on their privacy
practices and policies.
Security and Retention
We implement commercially reasonable technical,
administrative, and organizational measures to protect
Personal Information both online and offline from loss,
misuse, and unauthorized access, disclosure, alteration,
or destruction. However, no Internet or email
transmission is ever fully secure or error free. In
particular, email sent to or from us may not be secure.
Therefore, you should take special care in deciding what
information you send to us via the Services or email. In
addition, we are not responsible for circumvention of
any privacy settings or security measures contained on
the Service, or third-party websites.
We’ll retain your Personal Information for only as long
as we need in order to provide our Services to you, or
for other legitimate business purposes such as resolving
disputes, safety and security reasons, or complying with
our legal obligations. How long we retain Personal
Information will depend on a number of factors, such as
the amount, nature, and sensitivity of the information,
the potential risk of harm from unauthorized use or
disclosure, our purpose for processing the information,
and any legal requirements.
International users
By using our Service, you understand and acknowledge
that your Personal Information will be processed and
stored in our facilities and servers in the United
States and may be disclosed to our service providers and
affiliates in other jurisdictions.
Our legal bases for processing your Personal Information
include:
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Performance of a contract with you when we provide
and maintain our Services. When we process Account
Information, Content, and Technical Information
solely to provide our Services to you, this
information is necessary to be able to provide our
Services. If you do not provide this information, we
may not be able to provide our Services to you.
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Our legitimate interests in protecting our Services
from abuse, fraud, or security risks, or in
developing, improving, or promoting our Services,
including when we train our models. This may include
the processing of Account Information, Content,
Social Information, and Technical Information. Read
our instructions on how you can opt out of our use
of your information to train our models.
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Your consent when we ask for your consent to process
your Personal Information for a specific purpose
that we communicate to you. You have the right to
withdraw your consent at any time.
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Compliance with our legal obligations when we use
your Personal Information to comply with applicable
law or when we protect our or our affiliates’,
users’, or third parties’ rights, safety, and
property.
Where required, we will use appropriate safeguards for
transferring Personal Information outside of certain
countries. We will only transfer Personal Information
pursuant to a legally valid transfer mechanism.
You can contact our data protection officer at
privacy@arcadium3d.com in matters related to Personal
Information processing.
Changes to the privacy policy
We may update this Privacy Policy from time to time.
When we do, we will post an updated version on this
page, unless another type of notice is required by
applicable law.
How to contact us
Please contact privacy@arcadium3d.com if you have any
questions or concerns not already addressed in this
Privacy Policy.